Jobs and Careers at Illume Aesthetics

We are growing! Join the highest-rated medical aesthetic practice in Ashland. Whether you’re starting out or a clinician, you’ll enjoy a fun, high-energy environment where you can grow and bring confidence to patients every day. Learn more about careers at Illume Aesthetics

About the Role of an Aesthetics RN:

Were you called to your profession because you love the deep connection you build with your patients?

Tired of red tape and bureaucracy? Do you need more freedom in your work and life?

Are you obsessed with learning and providing the best patient care possible?

Then Illume Aesthetics’ Registered Nurse position is perfect for you!

This role requires someone who is relationship-centric and always puts patients and people first. Illume needs a RN to join the team that will make the patients feel nurtured and cared for while also bringing an artistic eye to his/her practice.

The Aesthetics RN role is to provide excellent world-class service in treating new and existing patients, following treatment plans and providing recommendations for retail products that will assist in providing the patient/s desired aesthetics results, and finally executing said treatment plans.

You are perfect for this role if you are passionate about providing wellness care; not sick care. You are a nurturer, and some might even describe you as “motherly.” You might find yourself caring too much (if that’s even possible) about your patients because you create deep connections. These high expectations you put on yourself and the team around you are what drive your impeccable customer service-centered care. On top of the care you provide, you also love learning about your profession. This role might excite you because it is a new area in which you can learn and grow as a Nurse.

Illume provides a place where team members can thrive. We strive for excellence and impeccable customer service that includes on time appointments. (Yes, truly…on time appointments) The operating hours of Illume allow for an amazing quality of life – you’ll be home for dinner with the family and no more working on holidays. Finally, probably the biggest perk, no more poop to deal with! What a bonus!

Responsibilities:

-Treat new and existing patients

-Follow NP prescribed comprehensive long term treatment plans

-Performs services and treatments

Including, but not limited to: Botox, fillers, laser procedures, nutrition, intimate wellness, IV infusions

-Sell retail products so patients can self administer and extend care at home

-Perform all services and treatments in accordance with established treatment protocols, scope of practice, organizational policies and procedures, and all other governing standards.

-Provide a world-class experience for all patients and guests of Illume Aesthetics.

-Complete in-house certification

Requirements:

This position is for a person who described as such:

-Active RN license in the state of Oregon exists and must be in good standing.

-Experience selling to customers

-Punctual…because we provide on time appointments for our customers.

-Experience providing excellent customer service.

-Proficient with personal computers and contemporary software applications.

-Warm and welcoming bedside manner resulting in deep connections with patients.

-Ability to complete detailed paperwork.

-Exceptional teamwork skills.

-Timeliness in regard to both working hours and treatment schedules.

-Maintains professional appearance and demeanor at all times.

-Desire to have a life outside of work.

This position is NOT for someone who:

-Doesn’t value positive team culture

-Prefers a slow-paced work environment

-Hates to learn

-Loves to clean up poop

Results:

-Administers treatments in accordance with Illume policies and procedures.

-Maintain minimum RPH (revenue. per. hour.)

-Establish and maintain rapport with patients in order to ensure overall customer service satisfaction of patients.

-Evaluate patient’s suitability for all available services/treatments.

-Pursue opportunities to educate patients on additional services.

-Educate patients on all treatment processes including pre and post-treatment care guidelines.

-Perform maintenance checks on lasers to ensure systems are operating appropriately.

-Maintain cleanliness and appearance of treatment rooms between each patient.

-Annotate and post appropriate information and maintain accurate patient treatment records/data in the patient’s medical chart.

-Sustain proficiency through continuous education and training.

-Collaborate with sales and ops teams to achieve company goals.

-Travel between clinics, as necessary.

-All other duties as assigned.

Operating Hours

Monday – Friday 8:30 – 5:30

About the Company

Illume Aesthetics is the number one facial aesthetics and women’s intimate wellness MedSpa for non-invasive and minimally invasive aesthetic services that help women look and feel their best. Our goal is to help our clients achieve life-changing results, whether it’s getting rid of unwanted hair, or preventing and addressing the signs of aging. Being a part of the team gives you the opportunity to assist our clients in changing their lives for the better.

Company Mission:

Our mission is to impact the lives of as many women as possible who want to take an active role in how and when they age.

By making the Illume Method a part of their everyday lives with comprehensive long-term treatment plans, treating them with the most effective advanced procedures, and nourishing and maintaining their results with the highest-end aesthetician and skincare regimens.

We are changing the way aging affects women; making age truly just a number.

We will know we are successful when women everywhere believe that the old aging process is optional and that they can be in control with the Illume Method.

Core Values:

#MEMBERS FIRST: Our Members are the reason we exist. They pay our paychecks, they keep the lights on, they clothe our children, and put food on our tables. Without them, we have no reason to be Illume. Our patients and guests deserve our utmost respect, compassion, care, safety, and professionalism under every circumstance and always.

#WE ROLL OUT THE RED CARPET: We go above and beyond when serving our members/patients, they have entrusted us in helping them achieve their most personal and intimate beauty goals.

#TEAM WORK MAKES DREAM WORK: We know that we’re stronger together. We go the extra mile in our teamwork with each other the standard is performing everything we do with excellence. We are the best so we must act like the best. Client experience – excellence throughout the client experience. From the first connection to the time the client is walking out of the door for the first time, we work together to create a seamless experience with excellence.

#LEAD WITH HUMILITY: We practice humility and keep the business’ needs above our own. Humble people admit their deficits and grow. Humility is a secret sauce in our culture that separates our business from others and enables all of us to thrive and grow.

#GROW OR DIE: Learning and growth are expected of all team members. Everything is either growing or it is dying, nothing is ever truly static. If you are coasting you are going downhill.

#EMPOWERED INITIATIVE: Everyone is empowered to problem solve and make decisions that serve the best interests of our patients and our team (given attitudes and behaviors align with and support our core values).

#IDEAS CHANGE THE WORLD: Team feedback, ideas, and perspectives are valued, explored, and implemented where appropriate. Our collective team ideas can literally change our client’s world.

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About the Role of an Aesthetics Prescribing Provider (NP, ND, MD):

Were you called to your profession because you love the deep connection you build with your patients?

Tired of red tape and bureaucracy? Do you need more freedom in your work and life?

Are you obsessed with learning and providing the best patient care possible?

Then Illume Aesthetics’ Prescribing Provider position is perfect for you!

This role requires someone who is relationship-centric and always puts patients and people first. Illume needs a Prescribing Provider to join the team that will make the patients feel nurtured and cared for while also bringing an artistic eye to his/her practice.

The Aesthetics Prescribing Provider role is to provide excellent world-class service in consulting new and existing patients, developing and selling treatment plans and providing recommendations for retail products that will assist in providing the patient/s desired aesthetics results, and finally overseeing and executing said treatment plans.

You are perfect for this role if you are passionate about providing wellness care; not sick care. You are a nurturer, and some might even describe you as “motherly.” You might find yourself caring too much (if that’s even possible) about your patients because you create deep connections. These high expectations you put on yourself and the team around you are what drive your impeccable customer service-centered care. On top of the care you provide, you also love learning about your profession. This role might excite you because it is a new area in which you can learn and grow as a Prescribing Provider.

Illume provides a place where team members can thrive. We strive for excellence and impeccable customer service that includes on time appointments. (Yes, truly…on time appointments) The operating hours of Illume allow for an amazing quality of life – you’ll be home for dinner with the family and no more working on holidays. Finally, probably the biggest perk, no more poop to deal with! What a bonus!

Responsibilities:

– Consult new and existing patient

– Design and sell comprehensive long-term treatment plans

– Performs services and treatments

– Including, but not limited to Botox, fillers, laser procedures, nutrition, intimate wellness, IV infusions

– Sell retail products so patients can self-administer and extend care at home

– Perform all services and treatments in accordance with established treatment protocols, scope of practice, organizational policies and procedures, and all other governing standards.

– Provide a world-class experience for all patients and guests of Illume Aesthetics.

– Complete in-house certification

Requirements:

This position is for a person who is described as such:

– Active Prescribing Provider license (NP, ND, MD) in the state of Oregon exists and must be in good standing.

– Experience selling to customers

– Punctual…because we provide on time appointments for our customers.

– Experience providing excellent customer service.

– Proficient with personal computers and contemporary software applications.

– Warm and welcoming bedside manner resulting in deep connections with patients.

– Ability to complete detailed paperwork.

– Exceptional teamwork skills.

– Timeliness in regard to both working hours and treatment schedules.

– Maintains professional appearance and demeanor at all times.

– Desire to have a life outside of work.

This position is NOT for someone who:

– Doesn’t value positive team culture

– Prefers a slow-paced work environment

– Hates to learn

– Loves to clean up poop

Results:

– Administers treatments in accordance with Illume policies and procedures.

– Maintain minimum RPH (revenue. per. hour.)

– Establish and maintain rapport with patients in order to ensure overall customer service satisfaction of patients.

– Evaluate patient’s suitability for all available services/treatments and perform treatments that same day.

– Pursue opportunities to educate patients on additional services.

– Educate patients on all treatment processes including pre and post-treatment care guidelines.

– Perform maintenance checks on lasers to ensure systems are operating appropriately.

– Maintain cleanliness and appearance of treatment rooms between each patient.

– Annotate and post appropriate information and maintain accurate patient treatment records/data in the patient’s medical chart.

– Sustain proficiency through continuous education and training.

– Collaborate with sales and ops teams to achieve company goals.

– Travel between clinics, as necessary.

– All other duties as assigned.

About the Position:

Operating Hours

Monday – Friday 8:30AM – 5:30PM

About the Company

Illume Aesthetics is the number one facial aesthetics and women’s intimate wellness MedSpa for non-invasive and minimally invasive aesthetic services that help women look and feel their best. Our goal is to help our clients achieve life-changing results, whether it’s getting rid of unwanted hair, or preventing and addressing the signs of aging. Being a part of the team gives you the opportunity to assist our clients in changing their lives for the better.

Company Mission:

Our mission is to impact the lives of as many women as possible who want to take an active role in how and when they age.

By making the Illume Method a part of their everyday lives with comprehensive long-term treatment plans, treating them with the most effective advanced procedures, and nourishing and maintaining their results with the highest-end aesthetician and skincare regimens.

We are changing the way aging affects women; making age truly just a number.

We will know we are successful when women everywhere believe that the old aging process is optional and that they can be in control with the Illume Method.

Core Values:

#MEMBERS FIRST: Our Members are the reason we exist. They pay our paychecks, they keep the lights on, they clothe our children, and put food on our tables. Without them, we have no reason to be Illume. Our patients and guests deserve our utmost respect, compassion, care, safety, and professionalism – under every circumstance and always.

#WE ROLL OUT THE RED CARPET: We go above and beyond when serving our members/patients, – they have entrusted us in helping them achieve their most personal and intimate beauty goals.

#TEAM WORK MAKES DREAM WORK: We know that we’re stronger together. We go the extra mile in our teamwork with each other – the standard is performing everything we do with excellence. We are the best so we must act like the best. We must display excellence throughout the client experience. From the first connection to the time the client is walking out of the door for the first time, we work together to create a seamless and excellent experience.

#LEAD WITH HUMILITY: We practice humility and keep the business’ needs above our own. Humble people admit their deficits and grow.  Humility is a secret sauce in our culture that separates our business from others and enables all of us to thrive and grow.

#GROW OR DIE: Learning and growth are expected of all team members. Everything is either growing or it is dying, nothing is ever truly static. If you are coasting you are going downhill.

#EMPOWERED INITIATIVE: Everyone is empowered to problem solve and make decisions that serve the best interests of our patients and our team (given attitudes and behaviors align with and support our core values).

#IDEAS CHANGE THE WORLD: Team feedback, ideas, and perspectives are valued, explored, and implemented where appropriate. Our collective team ideas can literally change our client’s world.

About the Role of a Medical Aesthetician:

Illume desires a compassionate, skilled aesthetician to serve our guests. It is our goal to provide exceptional patient experiences with outstanding results. We believe personalized and well executed treatments along with at home skincare regimens are important to overall guest satisfaction as well as the improvement of overall outcomes of our advanced anti-aging therapies. The role of the aesthetician helps support that goal by guiding our patients in purchasing the best products and in office treatments for each individual. The  aesthetician will consult with clients to assess their overall needs, make informed recommendations, educate and explain services, assist them to select appropriate treatments and products, and ensure their care and satisfaction. The aesthetician will work directly with the advanced practice provider to ensure the safety of services with clients undergoing advanced level treatments. Both the aesthetician and advanced practice provider will work together to ensure superior treatments.

To maintain exceptional patient experiences, treatments should always start and end on time. Each treatment session should be free of interruption and cell phones should be in airplane mode during a session.  Treat every client in a courteous and empathetic manner and bring any potential concerns to the attention of the medical director. The aesthetician will refrain from sharing or discussing personal beliefs in regards to politics, religion, sexual orientation, or any other potentially polarizing topics.

The aesthetician will maintain and advance knowledge to promote and sell services and retail products. It is imperative that the work areas are clean and tidy, equipment is sanitized and linens are clean at all times.

This role reports directly to the practice Medical Director Jen Bullock, FNP. for issues regarding patients and treatments.

This role reports to the Practice Administrator Ben Chew for issues concerning product stocking, systems, equipment desires, processes, and marketing.

Requirements:

– OR State licensure to practice as an Aesthetician.

– Proficient in performing all applicable treatments.

– Excellent verbal and written communication skills.

– Outstanding people skills and a warm, friendly manner.

– Comfortable with and proficient in sales.

– Ability to stand for extended periods and to lift 50 pounds.

– Ability to maintain client confidentiality and adhere to HIPPA rules and regulations.

Responsibilities:

– Provide facials, body treatments, and product application lessons.

– Adhere to appointments in a timely manner by monitoring time schedule.

– Welcome clients in a warm, friendly manner, accompany them to and from treatment rooms, and thank them sincerely on departure.

– Interview clients to obtain information about contraindications, and examine skin to evaluate the suitability of any treatments.

– Advise clients on skin care, recommending suitable spa treatments and home care regimens.

– Engage and converse with clients during sessions on topics relating to their interests.

– Maintain product knowledge to promote and sell spa services, and retail products.

– Adhere to aesthetics policies pertaining to chemical usage, cleaning, sanitizing and maintenance of equipment.

– Caring for linens and replacing them between sessions. Assist with washing folding of linens between clients.

– Cease treatment and inform a supervisor in the event of inappropriate guest behavior.

– Assist Office in answering phones and sales as needed.

– To perform all treatments according to license, state, or facility protocols and rituals

– Interact cooperatively and professionally with other team members to provide a seamless guest experience.

– Present a warm, gracious, and professional persona with coworkers at all times

– Adhere to a high professional image standard in dress, appearance, language, and lifestyle

– Practice the highest standard of sanitation, neatness, and visual presentation

– Actively builds repeat clientele

– Maintain product inventory and needed stock or equipment with help from front office

– Attend and participate in all general and team meetings

– Attends all in-house training and commit to continuing education

– Be open to coaching, role-playing and improvements to perfect skills

– Participate in marketing/special events planning and execution as asked

– When asked, evaluates potential new team members for various positions

– Mentor/train new team members to help them grow

– Complete daily checklist of cleaning obligations and abides by all state, and local laws and regulations regarding sanitation, cleanliness, and safety

– Adhere to work schedules and have commendable work ethics

– Be a team player and assist others when the need arises

– Maintain a positive and professional attitude

– Set and achieve goals and targets

– Completes Patient SOAP notes

Results:

– Maintain a 70%+ close rate on consults.

– 50% of clients are rebooked before leaving.

– Every client is made to feel special and welcome, and should leave feeling good about themselves and thrilled with their results/purchases.

– The treatments rooms are clean with fresh linens for every treatment and at the end of day.

About the Company

Illume Aesthetics is the number one facial aesthetics and women’s intimate wellness MedSpa for non-invasive and minimally invasive aesthetic services that help women look and feel their best. Our goal is to help our clients achieve life-changing results, whether it’s getting rid of unwanted hair, or preventing and addressing the signs of aging. Being a part of the team gives you the opportunity to assist our clients in changing their lives for the better.

Company Mission:

Our mission is to impact the lives of as many women as possible who want to take an active role in how and when they age.

By making the Illume Method a part of their everyday lives with comprehensive long-term treatment plans, treating them with the most effective advanced procedures, and nourishing and maintaining their results with the highest-end aesthetician and skincare regimens.

We are changing the way aging affects women; making age truly just a number.

We will know we are successful when women everywhere believe that the old aging process is optional and that they can be in control with the Illume Method.

Core Values:

#MEMBERS FIRST: Our Members are the reason we exist. They pay our paychecks, they keep the lights on, they clothe our children, and put food on our tables. Without them, we have no reason to be Illume. Our patients and guests deserve our utmost respect, compassion, care, safety, and professionalism – under every circumstance and always.

#WE ROLL OUT THE RED CARPET: We go above and beyond when serving our members/patients, – they have entrusted us in helping them achieve their most personal and intimate beauty goals.

#TEAM WORK MAKES DREAM WORK: We know that we’re stronger together. We go the extra mile in our teamwork with each other – the standard is performing everything we do with excellence. We are the best so we must act like the best. We must display excellence throughout the client experience. From the first connection to the time the client is walking out of the door for the first time, we work together to create a seamless and excellent experience.

#LEAD WITH HUMILITY: We practice humility and keep the business’ needs above our own. Humble people admit their deficits and grow.  Humility is a secret sauce in our culture that separates our business from others and enables all of us to thrive and grow.

#GROW OR DIE: Learning and growth are expected of all team members. Everything is either growing or it is dying, nothing is ever truly static. If you are coasting you are going downhill.

#EMPOWERED INITIATIVE: Everyone is empowered to problem solve and make decisions that serve the best interests of our patients and our team (given attitudes and behaviors align with and support our core values).

#IDEAS CHANGE THE WORLD: Team feedback, ideas, and perspectives are valued, explored, and implemented where appropriate. Our collective team ideas can literally change our client’s world.

About the Role of a Patient Coordinator:

The Front Office Coordinator provides exceptional customer service to all news client leads, and current clients while effectively maintaining front desk procedures including greeting clients, managing the client check-in and check-out processes, answering phone lines, calling leads, scheduling appointments, following up with clients post-procedure, managing in-clinic client flow, confirming appointments and addressing client questions.

This position also involves sales, working in collaboration with medical providers conducting client consultations to deliver the best products/services to meet client needs and deliver the desired outcomes.

This role reports to the Office Admin.

Requirements:

– Must be detail-oriented and have ability to multi-task.

– Must enjoy sales.

– Must be comfortable on the phone, inbound and outbound calls.

– Ability to be efficient and productive in a fast-paced environment.

– Must have enthusiasm and possess excellent customer service skills.

– Must possess basic math and money handling skills.

– Enjoy working with people and possess a friendly and outgoing personality.

– Excellent communication, listening and computer skills.

– Must be a team player.

Responsibilities:

– Acknowledge and greet everyone who enters and leaves the spa facilities.

– Answer multi-lines of communications phone, text, email, Facebook, etc…

– Accurately book, change and cancel spa appointments.

– Have full knowledge of Illume products and services and have the ability to answer patient questions.

– Frequently review schedule to assure accuracy.

– Check patients in and out.

– Responsible for accurate invoicing and payment collection.

– Work patient leads converting into appointments.

– Confirm patient appointments.

– Contact patients with pre and post-treatment instructions.

– Create daily reports required by management.

– Assist providers and staff with patient flow.

– Assist with treatment room turnover/setup when needed.

– Maintain cleanliness of front desk and reception area.

– Maintain professional appearance.

– Maintain patient confidentiality, including HIPAA and practice specific compliance guidelines.

– Ship and receive packages.

– Be on time for shift and maintain consistent, regular attendance record.

– Properly open and close spa each day according to Standard Operating Procedures.

– Ensure that waiting area, bathroom and office area are clean and stocked for flow of in-coming and out-going guests.

– Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets.

– Utilize spa computers with skill and proficiency; document guest information in electronic record as directed.

– Maintain a Spa Desk Bank.- Answer the phone.

– Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.

– Handle guests’ questions and concerns promptly, professionally and courteously.

– Maintain complete confidentiality in all guest matters in accordance with company policy.

– Provide accurate responses to all requests by guests, ensuring complete guest satisfaction.

– Maintain a positive attitude and contribute toward a quality work environment.

– Regularly attend, participate in and support training and staff meetings for the spa.

– Ability to perform the duties of the Retail Consultant as needed.

– Assist in all areas of spa operation as requested by management.

– Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Results:

– 100% of leads are contacted.

– 50%+ of leads are scheduled.

– 40%+ of scheduled leads show.

– Every lead/guest/patient is made to feel special and welcome, and should leave feeling. good about themselves and thrilled with their results/purchases.

– Listed responsibilities are being met

About the Company

Illume Aesthetics is the number one facial aesthetics and women’s intimate wellness MedSpa for non-invasive and minimally invasive aesthetic services that help women look and feel their best. Our goal is to help our clients achieve life-changing results, whether it’s getting rid of unwanted hair, or preventing and addressing the signs of aging. Being a part of the team gives you the opportunity to assist our clients in changing their lives for the better.

Company Mission:

Our mission is to impact the lives of as many women as possible who want to take an active role in how and when they age.

By making the Illume Method a part of their everyday lives with comprehensive long-term treatment plans, treating them with the most effective advanced procedures, and nourishing and maintaining their results with the highest-end aesthetician and skincare regimens.

We are changing the way aging affects women; making age truly just a number.

We will know we are successful when women everywhere believe that the old aging process is optional and that they can be in control with the Illume Method.

Core Values:

#MEMBERS FIRST: Our Members are the reason we exist. They pay our paychecks, they keep the lights on, they clothe our children, and put food on our tables. Without them, we have no reason to be Illume. Our patients and guests deserve our utmost respect, compassion, care, safety, and professionalism under every circumstance and always.

#WE ROLL OUT THE RED CARPET: We go above and beyond when serving our members/patients, they have entrusted us in helping them achieve their most personal and intimate beauty goals.

#TEAM WORK MAKES DREAM WORK: We know that we’re stronger together. We go the extra mile in our teamwork with each other the standard is performing everything we do with excellence. We are the best so we must act like the best. Client experience – excellence throughout the client experience. From the first connection to the time the client is walking out of the door for the first time, we work together to create a seamless experience with excellence.

#LEAD WITH HUMILITY: We practice humility and keep the business’ needs above our own. Humble people admit their deficits and grow. Humility is a secret sauce in our culture that separates our business from others and enables all of us to thrive and grow.

#GROW OR DIE: Learning and growth are expected of all team members. Everything is either growing or it is dying, nothing is ever truly static. If you are coasting you are going downhill.

#EMPOWERED INITIATIVE: Everyone is empowered to problem solve and make decisions that serve the best interests of our patients and our team (given attitudes and behaviors align with and support our core values).

#IDEAS CHANGE THE WORLD: Team feedback, ideas, and perspectives are valued, explored, and implemented where appropriate. Our collective team ideas can literally change our client’s world.

Illume Aesthetics
Illume Aesthetics

Join our exclusive tox-club for BIG savings on your Botox & neurotoxins! Packages range from monthly payments of $52 and $105 a month. Call 541-631-8387 to learn more!

Join our exclusive tox-club for BIG savings on your Botox & neurotoxins! Packages range from monthly payments of $52 and $105 a month. Call 541-631-8387 to learn more!